Support

How can we help?

Mosaico is designed to work without an account and without sending your images to a server.

Contact support

Email Manuel.minelle@icloud.com. Include your iOS/iPadOS version, device model, and steps that cause the issue. Do not attach private photos.

Reference app version: 1.0

Restore Mosaico Pro

  1. Confirm you are using the same Apple Account used for the purchase.
  2. Open Mosaico and go to Settings.
  3. Choose “Restore Purchases” and wait for confirmation.

Restoring does not charge you again. If no purchase is found, check your App Store purchase history and retry with an active connection.

Photo selection and permissions

Mosaico uses the system photo picker. If an image is unavailable, make sure it has downloaded from iCloud and select it again. To save to Photos, grant the requested permission in Settings; alternatively, use Share or Save to Files.

Export and quality

Final dimensions depend on the chosen format and source images. For best results, use high-resolution originals. If a very large export stops, close other apps and try a smaller size.

Are photos uploaded?

No. Import, composition, and export happen on the device. Only purchase and restore operations communicate with Apple services.

Documents

Read the privacy policy and terms of use.